Privacy Policy

This privacy statement tells you what to expect when Lucent Consultancy Limited (“Lucent”) collects personal information.

Lucent respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how Lucent collects and processes your personal data through your use of this website, including any data you may provide through this website when you, for example, sign up to our newsletter.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Lucent Consultancy Limited is the controller and responsible for your personal data (collectively referred to as "Lucent", "we", "us" or "our" in this privacy policy).

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

• Full name of legal entity: Lucent Consultancy Limited

• Email address: hello@lucentconsultancy.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Your rights as a data subject

Under certain circumstances you have rights under data protection laws in relation to your personal data to:

1. be informed – about the collection and use of your personal data, including: our purposes for processing your personal data, our retention periods for that personal data, and who it will be shared with.

2. access – you have the right to access your personal data and supplementary information. You can contact us at hello@lucentconsultancy.co.uk at any time if you want details on the personal information we hold.

3. rectification – inaccurate personal data can be rectified, or completed if it is incomplete. You can make a request for rectification verbally or in writing.

4. to erasure – you have the right to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request for rectification verbally or in writing.

5. restrict processing – you have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, we are permitted to store the personal data, but not use it. An individual can make a request for restriction verbally or in writing.

6. data portability – you have the right to receive copies of the data we hold.

7. object – you have a right to object to processing based on legitimate interests - or the performance of a task in the public interest, or direct marketing.

If you wish to exercise any of the rights set out above, please contact us.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, or similar identifier, title, date of birth and gender.

• Contact Data includes email address and telephone numbers.

• Technical Data includes internet protocol (IP) address, time zone setting and location.

• Usage Data includes information about how you use our website.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we collect your data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • subscribe to our service or publications;

  • enter a competition, promotion or survey; or

  • give us feedback or contact us.

• Automated technologies. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. 

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

International transfers

We do not transfer your data outside of the European Economic Area.

Cookies

We use cookies to administer our website. A cookie is a small text file of information that a website transfers to the cookie file of the browser on your computer’s hard disk enabling a website to remember you. A cookie typically contains the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value. Cookies can help a website to arrange its content offer you information most useful to you quickly – cookies are used by most major websites.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org.

Newsletter and updates

If you sign up to receive news and updates, we collect your name and email address. You can unsubscribe to this service at any time. We will only use this information to send you information or updates about the work of Lucent Consultancy Ltd; to contact you if we need to obtain or ask for further information; or to check our records are right and that you are happy and satisfied with the information you receive.

We use a third-party provider, MailChimp, to manage our newsletter. We gather information around email opening and clicks using industry standard technologies to help us monitor and improve our service. You can find out more information at MailChimp’s privacy notice. You can unsubscribe to mailings at any time – just click the unsubscribe link at the bottom of our emails or you can email hello@lucentconsultancy.co.uk

We will never share or distribute your data to a third party. We do not collect lists of data and distribute it to any other party.

Data Protection

Any personal information we collect from this website will be used in accordance with GDPR and other applicable laws.

Lucent UK is registered with the Information Commissioner in the UK as a ‘data controller’ in accordance with the provisions of GDPR. Further details of the registration are available at www.ico.gov.uk.

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.