Strategy

Lucent guides you through a five-step process to help your organisation make impact in a complex and ever-changing world. We walk with you hand in hand through the strategy review, creating thinking space and holding the thread between each strategy conversation.

It offers you independent facilitation and guidance through your strategy process, with the support and challenge you need to go further and faster than you would alone.

The strategy process is a golden opportunity to develop or reset relationships – with your service users, volunteers, board, staff or partners.

We deliver bespoke solutions tailored to your context and needs. Just drop us a message to begin your journey.

For organisations:

who want to create greater impact, working with focus and to clear priorities.

Lucent’s job is to:

guide you through the process, offering fresh perspective as well as tips and tricks from many years of direct leadership experience.

You get:

a clear sense of your strengths, the value of your core offer and an agreed future direction, rooted in your operational reality.

Start your journey

We’ll help you with our tried-and-tested 5-step process. Here’s how it works.

Discover

We start the strategy process by looking afresh at your strengths and challenges – often in an engaging, interactive workshop involving staff and trustees. We secure candid feedback from your staff, volunteers and trustees using the Lucent Compass which allows you to benchmark your results against others in the sector.

Focus

In Focus, we dive deeper to understand more about your reach and impact currently as well as your financial and operational resilience. We work with you to understand the big external trends that will affect your future. We then gather all key insights generated to date in a succinct report.

Develop

Through this stage, we work hand in hand with you to develop a range of options for the future of your organisation. We will help you centre the voices of the people you serve, challenging you to reach into communities you don’t currently access.

Decide

The decide phase focuses on mapping the risks and opportunities of the options you have ahead. We facilitate meetings of your key decision makers (typically the board and senior team) to help them confidently make the best choice for your organisation’s future.

Test and Implement

We recommend the test and implement phases when you have substantial change ahead. We can accelerate new ways of working, focused on keeping your organisation adaptable and flexible. We can offer a fresh pair of eyes and mentoring support as you develop new business plans and budgets and share resources that have worked in other organisations.

Throughout the guided process, you’ll get:

Our catalogue of tried-and-tested approaches work with complex teams, boards and stakeholder groups. We design inclusive events that engage all voices in honest, open, productive and creative conversations, anticipating and correcting the power dynamics that emerge in the room.
Our insights are drawn from bespoke surveys, one-to-one interviews, desk reviews and our own observations of your organisation in action. This helps you gain perspective on your organisation, understanding where your strengths and challenges actually lie.
We will leave you with resources – for example, a new stakeholder map or fresh approach to risk analysis – that you can continue to adapt and grow as your needs develop. And we are always delighted when our tools and ways of working are adopted by teams who find they add value to their daily work.